Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
What is your shipping policy for high-value items?
We offer complimentary, fully insured shipping on all orders over $500. Every package requires an adult signature upon delivery to ensure your jewelry arrives safely.
How do I return or exchange a purchase?
Items in original, unworn condition may be returned or exchanged within 30 days of purchase. Please note that custom-designed pieces and engraved items are final sale.
Do you offer professional jewelry cleaning and inspections?
Yes, we provide complimentary cleaning and prong inspections for all jewelry purchased at Springer's Jewelers to help maintain its brilliance and security.
Can I get an appraisal for insurance purposes?
Every new jewelry purchase comes with a complimentary retail replacement appraisal. For vintage or heirloom items, we offer professional appraisal services by our certified gemologists.
Do you provide ring resizing services?
We offer one complimentary resizing for most engagement rings and bands within the first year of purchase, provided the design allows for adjustment.
What financing options are available?
We offer several flexible financing plans through our partners, including interest-free options for qualified buyers to help you secure the piece of your dreams.